Privacy Policy Corkart SA

Dear user,

Corkart has created this statement because it values the trust placed by visitors to its WEBSITE and respects your privacy.

Corkart establishes a duty of information and a commitment to transparency with respect to compliance with existing Data protection legislation.

This WEBSITE aims institutional communication and disclosure of information about its products and services. By using our services and browsing our WEBSITE, you trust us with your information;

In this way, and to help you understand what Data we collect, what motivates this collection and what we do with your Data – we describe our conduct in this Privacy Policy that we ask you to read carefully.

Information collected by Corkart

Information provided by the user: When consulting / browsing our WEBSITE, we only collect personal information by making contact forms available for requesting additional information about our products or services. The personal information requested is the name, telephone contact, e-mail address, city, country and company ID. We also propose the subscription of NEWSLETTER, so you can receive all the news about our products and services.

Scope of processing your Personal Data

The Personal Data collected in the NEWSLETTER and subscription form will be used for Customer Support and Marketing Services purposes, which include the disclosure of news and updates of branded products and services.

Categories of personal Data

Contact Information: Name; company; address; telephone; mobile phone; fax; email; job; country

Legal basis, scope and duration of Personal Data

How can Corkart treat your Personal Data?

Consent: When you have your express consent – in writing, orally or through the validation / subscription of the newsletter – and prior and if such consent is free, informed, specific and unequivocal. Examples are your permission to send direct marketing messages; profile definition; or

Contract execution and pre-contractual procedures: when the processing of Personal Data is necessary for the execution, conclusion and management of a contract with Corkart. For example, requests for information, set-up a service offer, service, contact / complaint management, billing / collection / payments; or

Compliance with a legal obligation: when the processing of Personal Data is necessary to fulfill a legal obligation to which Corkart is subject, such as reporting data to law enforcement, judicial, tax or regulatory bodies; or

Legitimate interest: when the processing of Personal Data corresponds to a legitimate interest of Corkart or third parties, such as service improvement, detection of fraud, when the reasons for its use must prevail over the rights of Data subjects.

Scope of processing Personal Data and duration of storage

Your Personal Data are treated by Corkart only for the period of time required to fulfill the purpose of its collection, or until you exercise your right of opposition, right to be forgotten or withdraw consent. Corkart will, after the expiration of its storage period, delete or anonymize the data, provided that they are not to be retained for a different purpose.

Sales Marketing

. Marketing or sales of new products and services;

. Consumption profiles analysis;

. Development of new products and services;

Institutional Communication

. Sending institutional information about Corkart and its Business Units – awareness about the sector, activity and products

Customer Management and Service Provider

. Contact management, information and orders;

. Claims Management;

. Billing management, collection and payment management;

. Communication within the contractual relationship.

Accounting, Tax and Administrative Management

. Accounting, billing;

. Commissions Management;

. Tax information, including sending information to the tax authority.

Litigation Management

.  Judicial and extrajudicial collection;

. Management of other conflicts;

. Physical security control

Legitimate interest

Our interest in dealing with your Data is due to the need to provide you with updated information, commercial and / or technical, appropriate to the correct use or prescription of our products or services, in a perspective of continuous improvement.

Data Sharing

Your data is centralised in Corkart’s Marketing Department and will only be accessed for the purposes of communication and information campaigns about products or services. We do not share with third parties any personally identifiable information of the users of your WEBSITE without first obtaining their consent.

Responsible for Data Treatment

Corkart is responsible for collecting data which is processed by computer. In order to ensure the security of your Data, we treat the information you provided with the utmost confidentiality, in accordance with the Internal Information Security Policies and Procedures. If you want to access, rectify or delete your data, you can contact Corkart by e-mail [email protected]

Your Rights and how to Exercise your Rights

Under the terms of the General Data Protection Regulation (GDPR) and other applicable legislation, the user may exercise their rights to information, access, rectification, erasure, limitation of treatment, portability, opposition to the treatment of their personal data, as opposed to individual automated decisions, including the definition of profiles, and for this purpose request it through the channels defined in the previous chapter of this Privacy Policy.

You can also submit your complaint to the National Control Authority (NCA) if you do not agree with the terms in which your personal data are being treated.

Alternative Dispute Resolution (ADR)

In accordance with the provisions of article 18 of Law no. 144/2015, 8 September, Corkart informs its Clients, who are consumers in the definition provided by Law, that the List for Alternative Dispute Resolution (ADR) in Portugal is available for consultation at the Consumer Portal through the link: http://www.consumidor.pt/.

For question concerning Alternative Dispute Resolution (ADR), please contact us to [email protected]

Security measures

Corkart works with a focus on the security of your data in order to protect our users from unauthorised access, alteration or destruction of Data or unauthorised disclosure of information that is in our possession.

Review of Privacy Policy Terms

Corkart reserves the right to change the terms of this policy, and therefore requests that you revisit this policy in order to be updated;

If Corkart needs to use your Data for purposes other than those provided for in this Privacy Policy, we will ask for your consent. If it is necessary to use your Personal Data for legal imposition due to any legal process, we will inform you.

Acceptance of terms

By using this site, you agree to the collection and use of your information as set forth in this Cookie Policy and Privacy Policy. If we change our privacy or cookies policy in any way, those changes will be posted on this site.